Shipping policy

Shipping Policy

At Vlihec, we understand how exciting it is to receive something special. Whether you're ordering a handcrafted glass artwork, a decorative mirror, or a personalized gift, every piece is carefully prepared, packaged, and shipped with great attention to detail.

Because many of our pieces are handcrafted or made to order, processing times may vary depending on the item you purchase.

Please note that all shipping timeframes below are estimates and may occasionally be affected by holidays, customs clearance, carrier delays, severe weather, or other circumstances beyond our control.

 

 

Shipping Destinations

We currently ship within the United States.

At this time, we do not offer international shipping outside of the United States.

We appreciate your understanding and hope to expand to additional destinations in the future.

 

 

Shipping Cost

Free Standard Shipping

We currently offer FREE shipping on all eligible orders within the United States.

No minimum purchase is required.

 

 

Order Processing

Processing times vary depending on whether your order is a standard item or a personalized product.

Ready-to-Ship Products

Standard (non-personalized) pieces are typically processed within:

1–3 business days

After processing, your order will be carefully packed and prepared for shipment.

 

 

Personalized & Custom-Made Products

Personalized pieces may include custom:

· Names

· Dates

· Messages

· Artwork

· Design Elements

After your order is placed, our design team will prepare a digital design proof based on your customization request.

Production begins only after you have approved your digital proof.

Once your design has been approved, production typically requires:

Up to 7 business days

Please review your proof carefully before approval, as changes may no longer be possible once production has started.

To avoid delays, we recommend approving your design proof as soon as possible.

 

 

Shipping & Delivery Times

After production is completed, your order will be shipped by international air freight.

International Air Transit

Estimated transit time: 4–6 business days

Final U.S. Delivery

Once your shipment arrives in the United States, it will be transferred to one of our domestic delivery partners.

Estimated domestic delivery time: 2–5 business days

 

 

Estimated Delivery Time

The total estimated delivery time is calculated as:

Processing / Production Time + International Transit + U.S. Domestic Delivery

Standard Products

Estimated delivery: 7–14 business days

Personalized Products

After your design proof has been approved:

Estimated delivery: 13–18 business days

Please note that the time required for reviewing and approving your digital proof is not included in this estimate.

 

 

Order Cut-Off Time

Orders placed before: 5:00 PM Eastern Time (ET)

will generally begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

 

 

Shipping Partners

We work with trusted shipping partners and reliable U.S. domestic carriers to deliver your order safely.

The shipping carrier may vary depending on your delivery location and package size.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

If you have not received your shipping confirmation within two business days after dispatch, please contact us.

Email: AmyCunningham9219@outlook.com

 

Can I Change My Shipping Address?

If you need to update your shipping address, please contact us as soon as possible.

We will do our best to accommodate address changes before your order has been shipped.

Once an order has entered transit, we cannot guarantee that the shipping address can be modified.

For personalized orders, we recommend contacting us within 48 hours after placing your order.

 

 

Shipping to Multiple Addresses

At this time, we are unable to ship a single order to multiple delivery addresses.

If you would like items shipped to different addresses, please place separate orders.

If you need assistance, feel free to contact us.

 

 

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number.

You can use this tracking number to monitor your shipment throughout the delivery process.

If your store includes an Order Tracking page, you may also track your order there.

 

 

Undeliverable Packages

Please make sure your shipping address is complete and accurate before placing your order.

If a package cannot be delivered due to:

· Incorrect address

· Incomplete address

· Incorrect ZIP code

· Refused delivery

· Failure to collect the package

additional shipping charges may apply if the package needs to be reshipped.

 

 

Shipping Delays

Although we always strive to deliver your order within the estimated timeframe, occasional delays may occur due to:

· Customs clearance

· Carrier delays

· Severe weather

· Peak holiday seasons

· Transportation disruptions

· Other unforeseen circumstances beyond our control

We sincerely appreciate your patience and understanding should any unexpected delay occur.

 

 

Damaged During Shipping

Because many of our pieces are handcrafted from glass, we take great care in packaging every order for safe transportation.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

· Your order number

· Photos of the damaged item

· Photos of the outer packaging

· Photos of the shipping label

Our team will review the situation promptly and work with you to provide an appropriate solution in accordance with our Refund & Return Policy.

 

 

Contact Us

If you have any questions regarding shipping or delivery, we'd be happy to help.

Email:  AmyCunningham9219@outlook.com

Store Name: Vlihec