Refund policy

Refund & Return Policy

Last updated: August 8th, 2026

At Vlihec, we want you to love every piece you receive.

Because many of our products are handcrafted and made to order, our return policy differs depending on whether your item is personalized or non-personalized.

Please read the following policy carefully before placing your order.

 

 

Returns

We offer a 30-day return policy for eligible non-personalized items.

This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

· Be unused and in its original condition

· Be returned in its original packaging

· Include proof of purchase or your order number

To request a return, please contact us at:

AmyCunningham9219@outlook.com

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If your return request is approved, we'll provide detailed return instructions.

 

 

Personalized & Custom Orders

Because personalized pieces are created specifically for you, personalized and custom-made products cannot be returned or exchanged due to:

· Change of mind

· Incorrect choice of product

· Personal preference

· Incorrect information provided by the customer after production has begun

This includes products customized with:

· Names

· Dates

· Personalized text

· Custom artwork

· Special design requests

Before production begins, we will send you a digital design proof for approval.

Please review your proof carefully.

Once you approve the design and production has started, your personalized order cannot be canceled, returned, or exchanged except in cases covered under Damaged or Incorrect Orders below.

 

 

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives:

· Damaged during shipping

· Defective

· Incorrect

· Missing components

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

· Your order number

· Photos of the damaged item

· Photos of the shipping box

· Photos of the shipping label

After reviewing the information, we'll provide an appropriate solution, which may include:

· A replacement

· A repair

· A partial refund

· A full refund, where appropriate

 

 

Handcrafted Nature of Our Products

Every piece is handcrafted using stained glass, mirror glass, and other artisan materials.

Because of the handmade nature of our work, slight variations in:

· Glass texture

· Color

· Natural bubbles

· Surface patterns

· Solder lines

· Material characteristics

are normal and should not be considered defects.

Each piece is unique.

 

 

Exchanges

At this time, we do not offer direct exchanges.

If your item qualifies for return under this policy, we recommend completing the approved return process first before placing a new order.

 

 

Sale Items

Sale items, clearance items, and promotional items are final sale unless they arrive damaged or defective.

 

 

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at:

AmyCunningham9219@outlook.com

 

 

Return Shipping Costs

If the return is due to:

· A change of mind

· An incorrect purchase

· Personal preference

the customer is responsible for return shipping costs.

If the return is due to:

· Shipping damage

· Manufacturing defects

· Incorrect item shipped by us

we will cover the reasonable return or replacement shipping costs.

 

 

Need Help?

If you have any questions about this Return & Refund Policy, we're always happy to help.

Email: AmyCunningham9219@outlook.com